At ROUCHE, we know that fragrance is personal, and every individual has unique preferences and sensitivities. Finding the right scent should feel effortless and risk-free, and we’re here to make that happen.

With every full-size perfume you purchase from our online store, we’ll include a free matching sample. Try the sample first, and if it’s not quite what you’re looking for, you can return the unopened bottle for a refund or exchange it for another fragrance.

If you'd like to start a return, simply contact our customer service team at info@rouche.com.au.

We’ll help guide you through the return process and provide a return label. Please note, a $7 non-refundable fee will be deducted from your refund.

All individual samples and sample sets are non-refundable, non-returnable and final sale.

All 50ml fragrances in sellable conditions are eligible for return within 14 business days from delivery date and are subject to inspection. 

In order for the returned product to be considered in "sellable condition," the product must be unused with all parts of the product and its packaging (caps, brand boxes, pamphlets, etc) intact and included.

We will not accept the return or replacement of products whose boxes/packaging are ripped, creased, crushed, or missing; or if any significant amount of fragrance is used. 

Returns that do not meet our Return Conditions will be deemed unacceptable and result in store credit.