Not all ROUCHE products can be returned.

Non-refundables are final sale and cannot be refunded or returned. Please read the below section for more information.

Eligible, returnable products (50mls) can be returned if they were purchased from our website and meet the below Return Conditions.

RETURN PROCESS

Please note that you will be responsible for all return shipping charges.

To start a return, please reach out to our customer service team at info@rouche.com.au, so that we can provide you with the return authorisation and label.

A non-refundable charge of $7 will be automatically deducted from your total refund amount.

RETURN CONDITIONS

All individual samples and sample sets are non-refundable, non-returnable and final sale.

All 50ml fragrances in sellable conditions are eligible for return within 14 business days from delivery date and are subject to inspection. 

In order for the returned product to be considered in "sellable condition," the product must be unused with all parts of the product and its packaging (caps, brand boxes, pamphlets, etc) intact and included.

We will not accept the return or replacement of products whose boxes/packaging are ripped, creased, crushed, or missing; or if any significant amount of fragrance is used. 

Returns that do not meet our Return Conditions will be deemed unacceptable and result in store credit.

EXCEPTIONS

For defective, damaged products, please contact Customer Service immediately at the contact details below to arrange a refund or exchange. 

Similarly, should your order be marked as "delivered" by the carrier but is not received, or if it appears to be missing items upon arrival, please contact Customer Service immediately. If we determine your order to be lost, undelivered, or incomplete, we will send you a replacement or the missing items. By agreeing to receive this replacement or the missing items, you are waiving your rights to a monetary refund should you decide to return this replacement item or items. Store credit will be issued instead.

RETURN REFUND

We will issue a refund/replacement once the returned item is received, granted that it is in its original, sellable condition (please see the Returns Condition section for more information). Refunds will be credited to the original method of payment you made on our website. 

Damaged or unacceptable returns may result in store credit. 

Any return requests made after 14 business days from delivery date will not be refunded.